No problems. Great service.
The first time I met Tom my representative, I knew I was in good hands. In addition, the team that Tom had both on both sides of the move were great. I am very satisfied with all the efforts to ensure I had a great experience.
Tom Baxter was very professional and a joy to work with. Jeremy, our driver and crew leader was very accommodating and professional. Everything they committed to was delivered on accordingly.
Tom was very friendly. He helped us every step of the way. When we had a family emergency and needed help packing, the men that came were gracious and helpful. Thank you for making our move as smooth as possible!
Universal just moved my family from Rockford to Woodstock. When someone came over to our apartment to look around and give us an estimate, I was shocked at the price I was quoted. It was *half* of what I paid to move about the same distance and the same amount of stuff last summer (using another moving company). I was a little bit skeptical that the price was going to hold once all was said and done, but it really wasn’t too good to be true! The movers were extremely careful with our stuff getting out of the apartment and into our house with a gravel driveway & sidewalk. They also worked quickly to get out of the apartment and into our house. They were not “running the clock” to increase the bill. In the end, I paid *exactly* what I was quoted and it was estimated that the move would take four hours. It ended up being 3:55. I was apprehensive about using this firm when I looked on Yelp and saw so few reviews, however, now I would not hesitate to recommend them in a heartbeat!
The team moved our corporate offices under budget and ahead of schedule with easy planning and helped in every aspect of the move including prep documents for staff to follow. Moving day was a breeze. Crew was courteous and professional. They handled all our items like it was their own. I would highly recommend them to anyone.
It was a really great experience – straight forward , honest- fair pricing. My grandmothers dining room set was shipped from Rockford IL to Atlanta GA and delivered in perfect condition. Thank you Tom and your moving team. The dining set is very special to me and I so happy I chose Universal.
“We hired Tom’s service to facilitate two cross country moves. Tom beat the other competitor’s prices, found a way to accommodate our schedule, offered to hold our belongings for a few days in order to allow us enough time to travel to our new house and delivered everything safely and on time. His crew is professional, HARD WORKING and very accommodating. We definitely recommend Universal Relocation Systems for your next move.”
The cust servc and friendliness,and the care of the driver,packers,loaders,and unloaders with my things.”
The driver and crew were very good at what they do and the driver and crew were very professional, courteous, and very good.”
The driver was very good and courteous. The crew from the unloading was nice and helpful. Overall everything was okay.”
The driver and the crew were polite. The driver and the crew took the time with the move. My floor was covered.”
The driver and crew were courteous and professional. The crew was very attentive to my concerns and needs.”
The driver was conscientious. The unloaders got here when they said they would. The loaders and unloaders were congenial and knowledgeable.”
The overall professionalism of the crew. They were really good. We knew the coordinator from a prior move and she handled us well both times.”
I went over to get some boxes and packing materials and the owner for North American here in Rockford was very helpful. North American was most accommodating.”
I certainly would recommend North American. It all went very smooth and very well organized. Everything went smooth.”
The reliability of the person that coordinated it. They were very helpful. The driver and crew who loaded and delivered my items were polite and helpful.”
Everything from the time the rep came to give an estimate, I was given a thorough explanation. I was happy with every aspect. The crew was courteous.”
They explained everything thoroughly. They were prompt and very easy to get along w/. They explained each different phase of the move. The driver was very prompt.”
I think this is one of my smoothest moves I’ve had. The crew was professional, polite, on time, and everything went well. The crew was reasonable in my requests and told me if they could be done.”
This is my second move with North American and I was very satisfied both times. Tom was very professional, excellent, and a pleasure to work with.”